Terms of use

1. Purpose and acceptance

Paceo is an online training-planning service for road running, trail and ultra, available at paceo.net. It is published by Alexandre Blaise, an individual (“we”), who can be reached through the contact form.

These terms of use (the “Terms”) govern your use of Paceo. By creating an account or using the service, you accept them. How we process your personal data is described in the privacy policy.

2. The service

Paceo lets you, in particular:

• generate a training plan suited to your race goal;
• import your activities, from a watch or a connected service (Garmin, COROS, Suunto, Strava) or from a file (FIT, GPX, TCX), and track how well you follow your plan;
• talk with Kairn, an AI-based coach that comments on your workouts and suggests adjustments;
• send your planned workouts to your watch, where it supports it.

The service evolves regularly: features may be added, changed or removed. Some integrations depend on the approval of the services concerned and may be unavailable.

3. Your account

• Paceo is for people aged 15 and over.
• You agree to provide accurate information and keep it up to date.
• Your account is personal. You are responsible for keeping your password confidential and for actions taken from your account; let us know without delay in the event of unauthorised use.
• You can delete your account at any time from your settings: all your data is then erased.

4. Health and safety

Paceo and Kairn are not medical devices and do not replace the advice of a doctor or a sports professional. The plans, paces, zones and advice provided are for guidance only.

• Before starting or stepping up a training programme, see a doctor, especially if you have a medical history, take medication or are returning from an injury.
• Listen to your body: if you feel pain, discomfort or any unusual symptom, stop and see a health professional.
• You remain the sole judge of the intensity and conditions of your workouts (weather, terrain, traffic, equipment).

5. Kairn AI coach

Kairn's answers are generated automatically by an artificial intelligence model. They may be inaccurate, incomplete or unsuited to your situation: use your judgement. No change to your plan is applied without your explicit approval.

Use of Kairn may be limited (number of messages or analyses per period) to keep the service available to everyone.

6. Plans and pricing

Most of Paceo is free. Kairn may be offered free of charge, in particular during a launch period, or as a paid subscription. The price, commitment period, any trial period and cancellation terms are shown on the Pricing page and presented before any subscription; they then form part of the contract, together with section 7 below. No payment is ever requested without your explicit action.

7. Cancellation and refunds

This section applies to the paid Kairn subscription. While Kairn is offered to you free of charge, no payment is requested and therefore no refund is due.

• Trial period: the subscription starts with 14 free days. A payment method is requested when you subscribe, but nothing is charged during the trial. If you cancel before it ends, you pay nothing and return to the Free plan; otherwise, the first payment is taken when the trial ends.
• Cancellation: you can cancel at any time, in one click, from Settings › Subscription. Cancellation takes effect at the end of the period already paid for: you keep access to Kairn until then, and no further payment is taken. You then return to the Free plan; your activities, workouts and history are kept.
• Account deletion: deleting your account automatically cancels your current subscription.
• First payment: if you change your mind, you can get a full refund of your first payment by requesting it within 14 days of that payment, with no questions asked. This commitment covers your statutory right of withdrawal. The refund ends the subscription.
• Renewals: payments for subsequent periods are not refunded, either in full or pro rata, except in the event of a billing error (double charge, wrong amount, charge after cancellation), a prolonged unavailability of the service attributable to us, or where required by law.

To request a refund, write to us through the contact form, stating the email address of your account. We reply within 5 business days. The refund is made to the payment method used for the purchase, no later than 14 days after your request is accepted.

8. Connected services

You can connect third-party services to Paceo (Garmin, COROS, Suunto, Strava). Their use remains subject to their own terms and privacy policies. Paceo is not developed, sponsored or endorsed by these services. Their availability, and the data they send, depend on them: an outage or change on their side may affect the import or export of your workouts.

Data received from Strava is only used to show it to you in Paceo; it is never sent to Kairn and is deleted as soon as you disconnect Strava or revoke its access (see the privacy policy).

Disclaimer of warranties and liability of third-party providers. To the fullest extent permitted by applicable law, the third-party service providers whose services or data Paceo uses (including Strava, Garmin, COROS and Suunto) disclaim all warranties, express or implied, in respect of Paceo, including any warranties of merchantability, fitness for a particular purpose and non-infringement. These providers shall not be liable for any indirect, consequential, special or punitive damages arising from your use of Paceo.

9. Your commitments

You agree to use Paceo fairly and lawfully, and in particular not to:

• access or attempt to access other users' data;
• extract data from the service by automated means (bots, scraping) or circumvent its usage limits;
• disrupt the service, test its security without permission or introduce malicious code;
• use Kairn to produce unlawful content, or send us content that is unlawful or infringes the rights of others.

10. Intellectual property

Paceo, its name, logo, texts, sample plans and software are protected. You have a personal, non-exclusive right to use them for as long as you have an account. Your training data remains yours: you only authorise us to process it to provide the service. The trademarks of connected services belong to their respective owners.

11. Availability and liability

We do our best to keep Paceo available and reliable, but cannot guarantee uninterrupted operation or the absence of errors, in particular in calculations, imported data or Kairn's answers. Interruptions may occur for maintenance.

To the extent permitted by law, we cannot be held liable for damage resulting from use of the service contrary to these Terms or to the recommendations in section 4, or for the acts of third-party services. Nothing in these Terms limits the rights you have under mandatory consumer protection law.

12. Suspension and termination

You can stop using Paceo and delete your account at any time. In the event of a serious breach of these Terms (fraud, security breach, abusive use), we may suspend or close your account, after informing you where possible.

13. Changes to these Terms

We may update these Terms to reflect changes to the service or to the regulations. In the event of a significant change, you will be informed by email or in the application before it takes effect. If you do not accept the new terms, you can delete your account.

14. Governing law and disputes

These Terms are governed by French law. If a problem arises, please contact us first through the contact form so that we can look for an amicable solution. Failing that, the dispute falls under the courts with jurisdiction under the ordinary rules; if you are a consumer, you may bring the matter before the courts of your place of residence.